Online privacy and security
City of Moreton Bay (Council) is committed to providing web users with convenient and secure online services and protecting the privacy of our visitors.
Council’s policy is to respect and protect the privacy of web users. As a general rule, it does not collect personal information when you visit its site. You can visit Council’s site without revealing any of your personal information. When Council does collect your information, it's done with your permission. Council will explicitly state why your information is needed and what it will be used for.
Council's Privacy Policy(PDF, 433KB) assists and assures members of the public in understanding how their personal information is managed within Council. Our policy follows the Information Privacy Act 2009 (IP Act).
When dealing with personal information, the Councillors and Council staff must follow the Queensland Privacy Principles (QPPs) of the IP Act.
Council regularly enters into contracts with external bodies for the supply of goods and services. Some of these contracts require the disclosure of personal information to third parties, or the collection or use of personal information by third parties on behalf of Council. The IP Act requires personal information to be managed per the QPPs. This includes any outsourcing arrangements, contracts, and licences entered into. Council will generally take all reasonable steps to ensure contractors agree to comply with the QPPs.
Where Council has partnership agreements, Council must also take all reasonable steps to bind the companies or individuals to the QPPs.
Council is also committed to considering Privacy Impact Assessments for new projects and before changes to processes that involve the collection, use, disclosure, or handling of personal information.
Correspondence sent to this site will be treated as a public record and retained as required by the Public Records Act 2002 and other relevant legislation.
Site usage and analytics
Council uses Google Analytics to collect analytical and statistical information about website visitors. Council also uses the Silktide platform to assist with site management.
The information recorded includes:
- the type of browser (Chrome, Internet Explorer, Safari) used and the operating system on a user's computer
- the date and time a user visited the website
- how users arrived at the website, for example, via a search engine or another web page
- geographical location of the user
- the web pages, forms or documents accessed on the site.
This information is transmitted and stored in an anonymised fashion. Information is stored by Google on servers located outside of Australia and by Silktide on servers located in Australia.
This information allows Council to assess the number of visitors to different sections of the website. Discovering what information is most and least useful, and to inform changes and improvements to its websites.
Cookies
Council uses cookies, which are pieces of information stored on your computer to recognise you as you browse the website.
Refer to your browser or device's help material to control, remove or block cookies. This may affect your ability to use some websites and apps (signing in to an account).
First-party cookies
Cookies used by Council do not contain any personal information. They allow information to be transmitted between pages within this website. Should you choose to log in to the website, a cookie remembers you are logged in for the duration of your session.
Third-party cookies and transfer of personal information outside of Australia
The information gathered by third-party cookies may be transmitted and stored on servers located outside of Australia.
Google
When you visit our website, Google places a cookie on your computer to distinguish whether you are a unique or returning user. No personal information is stored.
View Google's Privacy Policy.
Silktide
When you visit our website, Silktide places a cookie on your computer to distinguish whether you are a unique or returning user. No personal information is stored.
Library Spydus
Council's library catalogue provider is Spydus. When you visit the library catalogue, it places a session-based cookie on your computer to assist in your interactions with the site. This information includes your user profile, location and other library-related information. The cookies are cleared once you log out or close your browser.
Our Story (Recollect)
When you visit Our Story, Council’s Cultural Heritage Platform provider, Recollect, places a cookie on your computer. This is for statistical analysis purposes, and then the data is removed from the system. No personal information is stored.
View Recollect’s Privacy Policy.
Security of information
This website uses secure servers for online transactions. This includes secure protocols (HTTPS) for data transmission.
The systems Council uses for financial transactions follow the Payment Card Industry Data Security Standards.
Users should use good password practices to maintain the security of Council's online services account. City of Moreton Bay is not responsible for breaches of your online services account that are caused, or contributed to, by compromises to your Apple, Google or Facebook account.
Links to other sites
This website contains links to other websites. Council does not endorse nor is it responsible for the content and privacy practices of other websites.
Their inclusion is simply to provide users with relevant information and resources.
Further information
If you have any queries relating to privacy and City of Moreton Bay, contact Council's Privacy Officer: