Important Rates Notice Update
Published 08 July 2022
A statement from Moreton Bay Regional Council Director Finance and Corporate Services Donna Gregory.
I would like to formally apologise and acknowledge a technical issue that has occurred while emailing Council’s rates notices to ratepayers last quarter.
It was brought to our attention yesterday that up to 5,000 ratepayers who receive their rates notice by email did not receive their previous rates notice for Q4 2021-22, resulting in some ratepayers seeing an overdue balance on their current rates notice for Q1 2022-23.
In response we are currently working through the process of waiving any accrued interest charges for those people impacted.
Ratepayers will not accrue any additional interest charges as long as the outstanding amount for both quarters are paid before the Q1 due date of 5 August 2022.
Council would normally receive a notification from our service provider when an email has bounced back as undelivered and then we would rectify that immediately.
Unfortunately, in this instance, we did not receive a notification, so we had no knowledge of this issue until our current rates notice was emailed and we were notified by ratepayers.
We are working with our service provider and will do everything we can to avoid this happening again
If you are a ratepayer who receives your rates notice by email, we ask that you check your junk and spam email folders each quarter to ensure your rates notice hasn’t been incorrectly categorised.
We appreciate this will impact everyone differently, so we urge any residents experiencing financial hardship to apply to enter into an interest-free repayment plan under Council’s hardship policy.
Council’s call centre is currently experiencing a high volume of traffic and there are currently significant delays, but you can call (07) 3205 0555 Monday to Friday between 8.30am and 5pm if you require further information or assistance.
Once again, I would like to sincerely apologise for any inconvenience that this has caused to residents and we thank you for your patience.
Donna Gregory, Director Finance and Corporate Services