Council’s customer service centres will close at 5:00 PM on Friday 22 December 2023. Normal business hours will resume at 8:30 AM on Tuesday 2 January 2024.You can contact Council during the closure by calling (07) 3205 0555.
Learn more about Council's holiday closure
MoretonAlert subscribers will receive an SMS from (04) 0817 0536 requesting updates to account details if applicable. This is not a scam.
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Council welcomes feedback and complaints to continually improve its processes and service delivery.
Council has established an Administrative action complaints policy for dealing with and resolving administrative action complaints. The policy has been developed to provide consistency and fairness when dealing with administrative action complaints, with a focus on:
Complaints that fall under the terms of the policy must be actioned in accordance with the policy.
A complaint may be made in any of the following ways:
The Council recommends that you complete and submit the Council's Administrative action complaint form(PDF, 68KB). Written complaints should be addressed to the CEO.
Anonymous complaints will be accepted.
Any personal information that you provide to Council will be handled in accordance with Council's Information Privacy Plan(PDF, 132KB).
If you require interpreter service, or have special communication needs to complete an administrative action complaints form, contact Council for assistance.
Council will endeavour to meet the following timeframes when dealing with a complaint:
The timeframe for dealing with a complaint is measured from the date the complaint is received to the date the complainant is informed of the decision for the complaint.
If you require further information, contact Council.