Contact Council

There are a number of ways to contact us. Simply choose from the options below.

For urgent issues call (07) 3205 0555 or 1300 477 161 at any time.

Online

Contact us online anywhere, anytime to ask a question, report a problem, lodge a request or provide your feedback.

Contact us online

Track your request

Have you lodged a request? You can view the status or track the progress online:

  1. open the Online Services request tracking portal
  2. enter your request number, including the last 3 letters (example REQ2022-011111.ABC).

Requests are monitored during opening hours, excluding public holidays, and are allocated for review and assessment by the responsible department. They will be responded to/actioned according to workload, urgency and complexity.

By app

The former 'MBRC request' app has now been replaced with the new and improved Snap Send Solve app. This new app is a simple and quick way to report issues or assets, such as potholes or graffiti, that need fixing across the city.

Simply snap an image, confirm the location and the issue is sent directly to us to solve.

Download the Snap Send Solve app for free through:

By phone

(07) 3205 0555 or 1300 477 161

8:30 AM to 5:00 PM, Monday to Friday (excluding public holidays).

Urgent enquiries

At all times, including after hours, call us on (07) 3205 0555 or 1300 477 161.

In person

Visit one of our customer service centres from 8:30 AM to 5:00 PM, Monday to Friday (excluding public holidays). 

Locations:

Christmas closure

Our customer service centres will be closed from 5:00 PM Friday 22 December 2023 and will reopen at 8:30 AM Tuesday 2 January 2024.

By email or post

By email

council@moretonbay.qld.gov.au

By post

City of Moreton Bay
PO Box 159
Caboolture QLD 4510

Accessibility and language support

For language or translation assistance and the Translating and Interpreting Service (TIS), visit our Language support page.

People who are deaf or have a hearing or speech impairment can call Council through the National Relay Service (NRS). Give Council's number, 1300 477 161, as the number you want to call.

Other enquiries

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