Council’s customer service centres will close at 5:00 PM on Friday 22 December 2023. Normal business hours will resume at 8:30 AM on Tuesday 2 January 2024.You can contact Council during the closure by calling (07) 3205 0555.
Learn more about Council's holiday closure
MoretonAlert subscribers will receive an SMS from (04) 0817 0536 requesting updates to account details if applicable. This is not a scam.
Update my MoretonAlert details
Located under the Easy ways to pay - Online section of your notice.
See example below.
The outstanding balance is returned upon entering your reference number.
Internet banking Biller Code: 339457
New customers can set up a flexible payment schedule with Payble via the tab above.
Customers who set up direct debit prior to 11 July 2023:
Complete a request to amend or cancel an existing arrangement.
Located under the Easy ways to Pay - Phone section of your notice.
(07) 3480 6349
Payble allows you to set up flexible payment plans that can be direct debited on a schedule that works for you.
Visit payble.moretonbay.qld.gov.au to create a free Payble account. Enter your mobile number and follow the SMS instructions to verify your identity. You will need to have your property number and payment reference handy to complete the setup. These can be located on your rate notice.
Choose to pay in full or set up a flexible direct debit payment schedule that suits you.
Interest may be charged if your balance is not paid in full by the due date.
Sufficient funds must be available at the time your account is debited. Funds will be deducted from your nominated account on the schedule you have set up in your Payble account.
Your bank may charge a fee if there are insufficient funds to complete a payment.
You will receive SMS reminders for payments before they are processed.
You can check the balance owing at any time, and you will receive a notification once your rates have been completely paid.
If your bank account or card details change, you can update your details via your Payble account.
Skip your next payment if you are unable to make it. We will auto re-balance your payment schedule so that you will never be overdue.
You can cancel a payment or make additional payments via your Payble account at any time.
You will be notified of any changes via SMS and through your Payble account.
Do not hesitate to contact Council on 1300 522 192 if you have difficulty paying your rates on time.
To check rates balance online:
Contact Council for a copy of your rate notice.