Pay your rates

Step 1.Have your payment reference number handy

Located under the Easy ways to pay - Online section of your notice. 

See example below.

Step 2.Choose one of the following payment options

Online via Credit Card

The outstanding balance is returned upon entering your reference number.

Pay now

BPay

Internet banking Biller Code: 339457

Direct Debit (flexible payment plan) 

New customers can set up a flexible payment schedule with Payble via the tab above.

Customers who set up direct debit prior to 11 July 2023: 

Direct Debit schedule 2023/24 - Quarter 2

Complete a request to amend or cancel an existing arrangement.

Step 1.Have your Customer Reference Number handy

Located under the Easy ways to Pay - Phone section of your notice.  

See example below.

Step 2.Call

(07) 3480 6349

Step 1.Take your rate notice

Step 2.Visit one of the following

• Customer Service Centres
• Australia Post

Step 1.Register for Payble

Visit payble.moretonbay.qld.gov.au to create a free Payble account. Enter your mobile number and follow the SMS instructions to verify your identity. You will need to have your property number and payment reference handy to complete the setup. These can be located on your rate notice.

Step 2.Choose your payment request

Choose to pay in full or set up a flexible direct debit payment schedule that suits you.

Interest may be charged if your balance is not paid in full by the due date.

Step 3.Make sure you have funds available

Sufficient funds must be available at the time your account is debited. Funds will be deducted from your nominated account on the schedule you have set up in your Payble account.

Your bank may charge a fee if there are insufficient funds to complete a payment.

Step 4.After you apply

You will receive SMS reminders for payments before they are processed.

You can check the balance owing at any time, and you will receive a notification once your rates have been completely paid.

If your bank account or card details change, you can update your details via your Payble account.

Skip your next payment if you are unable to make it. We will auto re-balance your payment schedule so that you will never be overdue.

Cancel a payment or make additional payments

You can cancel a payment or make additional payments via your Payble account at any time.

• If you choose to cancel a payment, Payble will automatically adjust your payment schedule based on the amounts due.
• If a payment is missed due to insufficient funds in your account, you can choose to make a lump sum payment or spread the amount owing across future payments.
• If you make an additional payment, Payble will adjust your payment schedule to reflect the additional payment.

You will be notified of any changes via SMS and through your Payble account.