Recovery after a disaster
Disaster recovery support and assistance is available for residents and community organisations affected by disasters. Understanding what support is available and how to access it, can help individuals and communities to recover more effectively and confidently.
Where to get help
Recovery Hubs are temporary support centres established after a disaster occurs. Each hub allows residents to access support, stay informed and obtain referrals to services. Some of the services include housing, financial assistance, and well-being support.
Residents can view active centres, current recovery support and up-to-date information from Disaster Dashboard.
Disaster support and recovery
In the aftermath of a disaster, it is important to access the support you need. There is support available through State Government crisis services and dedicated helplines.
For immediate assistance you can reach out to the Community Recovery Hotline on 1800 173 349.
For additional support services or financial aid, check your eligibility and submit an application.
Rebuilding and cleaning up after a disaster
After a disaster, your home may be impacted. The following resources have useful tips and information to help you clean up your home:
- For wind and water damage, refer to the Australian Red Cross webpage
- To replace lost or damaged documents, fixing electricity and water, or returning home after a storm, flood or bushfire, refer to the Rebuilding and cleaning up webpage.
- For mould, bacterial infections, mosquitoes, or floodwater contamination, refer to the Physical health webpage.
- For assistance with storm or flood impacts, refer to Moreton Bay State Emergency Service.
Insurance
If your home or belongings have been damaged during a disaster, contact your insurance provider. They will assess your claim as soon as possible.
- Take photos ensuring date and time stamps are evident before repairs or clean up.
- If your assets (furniture, clothing, or carpets) have been damaged, remove them as part of a general clean-up. If possible, keep them in a safe location so they can be inspected as part of the claims process.
For all insurance disputes contact Insurance Council of Australia.
If you have no insurance and need immediate assistance, contact the Community Recovery Hotline (1800 173 349). You can also access information about available hardship grants and recovery assistance.
Personal support
Disasters are extremely challenging for many people across the community. People will have varied physical and emotional reactions following a disaster.
It is normal to experience emotional distress after a disaster. If you require mental health and wellbeing support, there are services to help you.
General helpline services
If you are having trouble coping, you can phone:
- Lifeline is available 24 hours a day, 7 days a week on 13 11 14.
- Beyond Blue on 1300 22 4636.
- For emergency relief and psychological support:
You can also access support through the Queensland Government mental health and wellbeing webpage.
Children and young people
The Youth Disaster Recovery website has information to help you, your friends, teachers and parents navigate after a disaster. For helpful advice and tips, visit the Youth Natural Disaster Recovery website. You can also download the app.
The Children's Health Queensland Hospital and Health Service website include interactive storybooks and games for children who are recovering after a disaster.
For more information, refer to the Birdie's Tree resources.
If you or a youth you know are having trouble coping after a disaster, you can phone:
Animals and pets in recovery
If you need help looking after your pets during and after a disaster, contact the RSPCA.
In the case that your livestock and farms have been affected by a natural disaster, visit the Business Queensland website. They can aid in managing cattle and animal welfare.
Donations
In partnership with the Queensland Government, GIVIT manages donated goods, services, and funds. This includes corporate offers, in response to disasters. To donate, visit the GIVIT website.
Individuals seeking support must first connect with a support organisation that will assess your needs. Find a support organisation in your area by visiting the GIVIT website.
Do not take unrequested donations into disaster-affected areas. This can hinder recovery.
Volunteering
Residents are able to register for the Volunteering Queensland’s Spontaneous Emergency Volunteer program. Before you help others, ensure you assist family, friends and neighbours first.
Don’t visit impacted areas immediately after a disaster. It may be unsafe and you could hinder recovery efforts.