Rates payment plan

You can enter a payment plan with Council to pay off your rates.

As part of a range of assistance measures to support the community through the COVID-19 pandemic, Council has resolved that interest will not be charged on overdue rates and charges for the period 1 April 2020 to 31 March 2021.

Enter payment plan

Complete a request to set up a payment plan.

Financial hardship

Council has introduced The Rates and Charges - Financial Hardship Policy (2150-113)(PDF, 141KB) to provide assistance to ratepayers who are experiencing financial hardship due to an unexpected event or unforeseen changes, and are having difficulty in paying rates and charges as a result.

If you are experiencing financial hardship please download the Application for assistance under the Rates and Charges - Financial Hardship Policy (2150-113)(PDF, 781KB) to see if you are eligible for assistance from council.

Frequently asked questions


Our property has more than one owner, do we all apply?

Only one payment plan is required per property and can be set up by any of the owners.

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My property is owned by a business or trust, can I set up a payment plan?

Yes, a payment plan can be set up for a business by a person with authority to act on its behalf.

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Does interest still accrue past due date?

As part of a range of assistance measures to support the community through the COVID-19 pandemic, Council resolved that interest will not be charged on overdue rates and charges for the period 1 April 2020 to 31 March 2021. From 1 April 2021 interest will accrue at the rate of 8.53% per annum.

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Can I set up a payment plan on my rental or commercial property?

Payment plans can be set up on any rateable property in the Moreton Bay Region including secondary dwellings and commercial properties.

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I have a pension card, can I still enter a payment plan?

Pensioners can enter into a payment plan and may be eligible for may be eligible for Pensioner Rebates.

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I am now able to pay my rates in full, do I need to cancel my payment plan?

If you want to cancel your payment plan, contact Council.

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What happens if I already have a direct debit arrangement in place and enter into a payment plan?

By entering into this payment plan, your existing direct debit arrangement will be automatically cancelled. Council will notify you of this change via the email address that you use on the payment plan application form.

You will be required to make your payments via councils other payment channels i.e. BPAY, Pay by Phone, Australia Post and online via the payment portal on Council’s web page.

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