Clean-up works following the recent severe storms are still underway. Due to the extent of the damage, recovery will take several months. Please exercise caution when visiting impacted areas. Thank you for your patience as crews work hard to restore these areas.
Council's customer service centres will be closed from 12:00 PM on Wednesday, 24 December, reopening on Monday, 5 January 2026 at 8:30 AM.
The objective of this policy is to provide a framework to identify and provide assistance to ratepayers who are experiencing financial hardship due to an unexpected event or unforeseen changes and are having difficulty paying rates and utility charges as they are due as a result.