Clean-up works following the recent severe storms are still underway. Due to the extent of the damage, recovery will take several months. Please exercise caution when visiting impacted areas. Thank you for your patience as crews work hard to restore these areas.
Council's customer service centres will be closed from 12:00 PM on Wednesday, 24 December, reopening on Monday, 5 January 2026 at 8:30 AM.
The objective of this policy is to outline Council’s commitment to an efficient and effective complaints management system that:
This policy, together with the related procedures, fulfils Council’s statutory obligations for dealing with administrative action complaints and competitive neutrality complaints in accordance with s268 and s48 of the Local Government Act 2009 respectively.