MB+ Customer Service Initiatives

Our Commitment

The Planning and Economic Development Division is committed to implementing a fully integrated multidisciplinary service delivery model that exceeds your expectations. Our MB+ text customer service initiative aligns our products and services to our customers' expectations. This commitment commenced in 2015 with an inaugural customer survey, and continues annually with customer surveys and feedback. The 2015 feedback informed a range of new MB+ text initiatives that have since been implemented to respond directly to what we heard our customers wanted. We are excited and proud to stand by our commitment to our customers and continue to look for ways to improve our service delivery.

The Customer Service Charter was developed in response to customer feedback in an effort to continually improve overall customer satisfaction levels by measuring and being accountable for our performance. The benchmarks will continually evolve year on year as performance objectives are achieved and in response to ongoing customer feedback. Customer Service Charter [PDF 300KB]

Annual Customer Service Survey and Commitment Report

Our customers are provided with the opportunity to participate in an annual survey to provide feedback on our performance. Our Commitment Report then measures our performance against our Customer Service Charter key performance indicators twice a year.

Latest report

Previous reports

is a further tool available to provide feedback on our performance against the customer service objectives contained in the Charter.

Planning and Economic Development Division - Our Team

As a result of the 2016 and early 2017 customer survey findings, a new structure was developed for the Planning and Economic Development Division, and this was implemented on 5 June 2017.

  • Director, Planning & Economic Development - Stewart Pentland
  • Manager, Development Services - Kate Isles
  • Manager, Strategic Planning & Economic Development - Brent O'Neill

The region has been broken into 4 areas, North/Coastal, Central/West, Corridor/Peninsula, and South. Refer to the Interactive Map to identify which area a specific property is located in.

Within each geographic area a multidisciplinary team has been formed in both Development Services including engineers, planners, environmental health, audit, environmental planners, and fast track team members; and in Strategic Planning and Economic Development including statutory planners, infrastructure planners, and master planners.

The team structure creates discrete multidisciplinary teams that have oversight of their respective part of the region from policy creation, through development assessment and asset creation.

Development Services Initiatives

A number of MB+ text initiatives have been introduced to improve communication, access, certainty, and transparency. These include:

  1. Better communication standards
  2. Third Party Certification for Plan Sealing and Operational Works
    1. List of Accredited Consultants
  3. Simplified Fees & Charges
  4. Pre-lodgement Evolution
  5. Electronic Development Application Lodgement
  6. Online Fee Calculator
  7. Incentivising Infill Development

Strategic Planning Initiatives

The Strategic Planning Department is consistently refining and improving its programs which include but are not limited to:

  1. Maintaining a contemporary Planning Scheme including rolling Planning Scheme Amendments
  2. Establishment of an Industry Reference Group
  3. Launch of the Open Data Portal
  4. Introduction of Map Challenge Process
  5. Moreton Bay Regional Council Land Supply Monitoring Program
  6. Structure planning process for Emerging Community areas

Economic Development Initiatives

Economic Development has a number of new initiatives underway which include:

  1. Economic Development Action Plan
  2. Moreton Bay Business Excellence Awards
  3. Redcliffe Peninsula Rail Corridor Investment Prospectus

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