Frequently asked questions

Frequently asked questions

Do I need to submit a cover letter?

For some of our roles here at council we will ask in the ad for you to submit both a cover letter and a resume. If the ad does not ask for a cover letter you do not need to submit one.

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Who should I address my letter to?

If the ad asks for a cover letter, we recommend you address it to the Hiring Manager or to the Recruitment Team.

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Can I submit a late application?

Application close dates assist us an ensuring a timely recruitment process. We recommend you submit your application well before the close date to avoid missing out. Late applications may not be accepted as in some circumstances the recruitment process may have already begun.

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Can I have feedback on my application?

At Moreton Bay we are lucky enough to receive a very high volume of high calibre candidates applying for our roles within the region. We understand the desire to receive feedback but due to the number of applications we are unable to provide personalised feedback to everyone. However, we will reach out to all interviewed candidates to provide feedback.

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Do I qualify for the job?

Some of our roles at council do require certain qualifications for you to be successful. We list all the requirements for the role on our ads and we encourage you to read through these carefully along with the position description to self-identify if you believe you will be a good fit the role.

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I am trying to enter my previous employer, but it is not listed within the database

When you search for your previous employer and the company cannot be found, there will be a small tick box on the bottom left hand corner of the page stating, 'My company is not in this list'. When you select this button, it will allow you to manually enter your previous employer name in a text field.

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Can I amend my details after I have submitted my application?

You can edit your profile information by signing into your application and selecting the 'Update Profile' tab. You will need to ensure you have saved your changes by selecting 'Save' at the bottom of the screen.

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Where can I go to get an update on my application?

Visit our vacancies page on our website and under “existing applicants” you will find a link to sign in. You can then view your submitted applications and check the current status. We will also email you advising of any changes to your status.

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I am trying to submit my application by clicking 'Apply Now' but nothing is happening

You will need to check that 'Popups' are enabled by selecting 'Tools' in your browser and turning off pop up blocker.

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How can I change/reset my password?

Applicants are able to reset their password by selecting the 'Forgotten your password?' link located near the 'Log in' button when they attempt to sign into their application.

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