Council’s customer service centres will close at 5:00 PM on Friday 22 December 2023. Normal business hours will resume at 8:30 AM on Tuesday 2 January 2024.You can contact Council during the closure by calling (07) 3205 0555.
Learn more about Council's holiday closure
Council may consider a refund of licence or approval fees under the following circumstances:
Requests are assessed on a case-by-case basis. Refunds can only be provided to the person who made the original payment.
If the refund request is approved, the funds will be transferred into your bank account. This may take up to 30 days.
If the request is not approved, you will be notified in writing.
A partial refund may be applicable where the licence is no longer required. The amount is calculated on the number of remaining months in the licensing period.
A refund may be applicable when an application is withdrawn. The amount is calculated on how far the assessment has progressed before the application was withdrawn.
A refund may be applicable once a final inspection has taken place.
Download and complete the Licence/approval refund request form(PDF, 203KB) and submit along with proof of payment.
Mail to City of Moreton Bay, PO Box 159, Caboolture QLD 4510
Council will accept a copy of:
If you are requesting a refund due to duplicate payments, you must provide proof of both payments. Refunds will not be processed unless proof of payment is provided.