Some aspects of Online Services such as making a payment and lodging a request or application may be unavailable due to maintenance between 5:00 PM Friday 3 May to 5:00 PM Saturday 4 May. We apologise for any inconvenience.
Where the rates account is currently in credit, you may request a refund of the credit amount by completing the Refund of rates application and provide the required proof of payment. Refund requests can take 7-10 working days to process.
Apply for refund
Council will investigate requests from property owners who have paid monies to incorrect rates accounts and discrepancies of payment amounts such as:
You may request a transfer of the monies paid by completing the Transfer of rates application and provide the required proof of payment. Transfer requests can take 7-10 working days to process.
Apply for transfer