Clean-up works following the recent severe storms are still underway. Due to the extent of the damage, recovery will take several months. Please exercise caution when visiting impacted areas. Thank you for your patience as crews work hard to restore these areas.
Council's customer service centres will be closed from 12:00 PM on Wednesday, 24 December, reopening on Monday, 5 January 2026 at 8:30 AM.
Council used to offer an on-demand kerbside collection service for bulky and large household items that did not fit into a standard wheelie bin. The service was on offer for 3 years. It had a very low take-up by residents and Council decided to stop the service in October 2022.
The service stopped because on average only 8 households per month used it. This compares to over 92,000 self-haul domestic trips to waste facilities per month in 2021. The cost to have and maintain a rear lift truck, a flatbed truck and workers was too much for the low uptake. It was not commercially viable for ratepayers to continue to finance this service used by less than 0.06% of households in our city.
Alternatives and options available to residents include: