Fees and charges

No more overdue fines and reservation fees

Libraries are always changing to make sure we are delivering a contemporary service to our community. Therefore, we are removing overdue fines and reservation fees as of 2 September 2021. These fees and charges can often act as a barrier to customers enjoying the full benefits of membership and we hope to welcome anyone previously put off by cost.

Outstanding fines for overdue library items have been waived and you can now reserve a library item free of charge. Fees still apply for interlibrary loans and procedures regarding lost and damaged items have not changed.

For full information regarding Libraries’ fees and charges, visit Council's Fees and Charges.

Frequently asked questions


Do I need to pay off my old fines for overdue items?

No. All outstanding fines for overdue library items will be waived as of 2 September 2021.

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Can I get a refund for previously paid fines?

No. This decision only applies to existing and future overdue library items.

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What if I have items out that are overdue?

If you or a member of your household have overdue library items, return them to any of our ten branches. You will not incur any overdue fines.

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Where can I return my items?

Items can be returned during opening hours at your library or after-hours in the 24-hour returns chutes.

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Why can I still see money owing on my library account?

Fines for overdue items and reservation fees have been removed from your account, but outstanding fees for lost or damaged library items, have not been waived.

Fees still apply for interlibrary loans.

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What’s not changing?

Procedures regarding lost and damaged items have not changed. You will be charged for the cost of the item plus a T610 processing fee for each lost/damaged item.

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Questions or concerns?

 Contact our friendly library staff.

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