Ordering wheelie bins

If you are moving into a newly built residential property, check if there is an available collection service and find your collection day.

Before ordering your bins, note:

• Bins will only be delivered to occupied properties.
• Bins can be ordered for delivery within two working days or up to 3 weeks in advance.
• Bins are delivered to a location outside your property, where they should be placed on collection days. They must be stored in a safe location within the property boundaries as soon as possible.
• Waste collection trucks must be able to easily access wheelie bins. If access to your property is restricted, contact Council. A member of Council's Waste Services Team and the waste contractor will assess your situation. 
• If a collection service is unable to be provided or you choose not to receive one, you can take your household waste and recyclables to your local transfer or waste station. If this occurs, Council will charge a minimum waste management utility charge or rural recycling and waste management special charge. To learn more about bin collection fees and charges, refer to the Revenue Statement.

Order your household wheelie bins

Available bin sizes

There is a choice of bin size for both general waste and recycling bins:

 The first column lists the type of bin, the second column lists the bin size, and the third column lists the bin dimensions. 

Multi-residential properties

Multi-residential and multi-residential with commercial will have their bin services determined during the development application stage. If ordering a new or additional services or bin for a multi-residential property, contact Council.

Council provides temporary additional collection services for existing bins and temporary additional bins until no longer needed.  

Additional collections of existing bins can be arranged either as a once-off service or for a specified period. Additional bins will be delivered within 3 working days from the time of the request, emptied on the usual day of collection with your existing bins and then removed after the requested period finishes. 

To request an additional service or bin: 

• Click the request button and sign in to Moreton Bay Online Services (Instructions) 
• Go to 'Enquiries' 
• Find 'Waste - Request for Service' and click 'Start' to begin the process 
• Fees will apply and payment is required at the time the request is made. Refer to Fees and charges.

Note: Bins cannot be serviced or delivered on the same or next day from the date of your request or on weekends. Select a date that is at least two business days after the date of lodgement.  

Request additional temporary services or bins

Additional general waste or recycling bins can be ordered and will be charged to the property rates.

Additional bins will be delivered within two working days to the usual bin collection area. They must be stored in a safe location within the property boundaries as soon as possible.

To request additional bins:

• Click request button and sign in to Moreton Bay Online Services (Instructions)
• Go to 'Enquiries'
• Find 'Waste - Request for Service' and click 'Start' to begin the process.

Request additional bins

Commercial premises wishing to start a new bin collection service, or order additional bins or additional services must download and complete a commercial bin collection application(PDF, 451KB).

If you are acting on behalf of the property owner, you may also need to complete a rates authority form(PDF, 557KB).

Submit completed forms to Council by emailing council@moretonbay.qld.gov.au.

Events in parks, beaches, shopping precincts and local public spaces put extra demand on Council's public bins.

To alleviate this issue, event organisers may need to provide additional bins at their event. Learn more about planning an event.

Request bins for your event

• Sign in to Moreton Bay Online Services (Instructions)
• Go to 'Enquiries'
• Find 'Waste - Request for Service' and click 'Start' to begin the process.

Request event bins

Reduce waste and increase recycling at your event

You can reduce waste and increase recycling at your event, especially near coastal and waterway locations, by:

• Requiring stallholders to avoid plastic straws and use alternative beverage containers or paper straws (Council implemented plastic straw free venues and events in 2018).
• Requiring stallholders and vendors to use recyclable or organic biodegradable materials to package take away food or other products.
• Preventing use of polystyrene, soft plastic bags, wrappers or film.
• Avoiding items that are individually wrapped in plastic bags, including promotional merchandise.
• Ensuring general waste and recycling bins are side by side with general waste bin closest to food vendors.
• Never placing a recycling bin on its own as it will become contaminated.
• Promoting responsible recycling at your event through programs, staff, stallholders and entertainers.

The following requirements apply for kerbside bin collections:

• There must be sufficient space for servicing of all bins without impacting pedestrian movement along the footpath or driver sightlines at vehicle crossover points onto a property.
• The bin collection area must be free of obstructions, so the driver of the collection vehicle does not have to get out of the vehicle.
• There is a minimum space of one metre between bins.
• The bin collection area is not within or adjacent to intersections, roundabouts, traffic calming devices and bus stops.
• The bin collection area is not on a driveway or in front of any other property.

If waste collection vehicles are required to enter a property to service the bins, contact Council. A member of Council's Waste Services Team and the waste contractor will need to assess your request.

If you live on a no-through road, cul-de-sac or in a new staged subdivision or multi-residential property, turnaround facilities should be provided for the safe manoeuvring of waste collection vehicles. If reversing is required, vehicles are expected not to reverse more than 10 metres where possible for safety reasons. Residents are requested not to park within or near designated turnaround facilities to ensure clear access.