Ordering wheelie bins

If you are moving into your newly built residential property, check if you have a wheelie bin collection service available at your address.

There is a choice of bin size for both general waste and recycling bins:

Things to consider before ordering your bins:

• Bins will only be delivered to occupied properties
• Bins can be ordered for delivery within two working days or up to 3 weeks in advance.
• Bins are delivered to a location outside your property, where they should be placed on collection days. They must be stored in a safe location within the property boundaries as soon as possible following delivery.
• Waste collection trucks must be able to easily access wheelie bins. Contact Council if access to your property is restricted as a member of Council's waste services team and the waste contractor will assess your request. 
• Multi-residential and multi-residential with commercial will have their bin services determined during Development Application stage. Contact council to discuss bin collection services.
• If a collection service is unable to be provided, household waste and recyclables should be taken to your local transfer station. Council will only charge the minimum waste management utility charge applicable to your property if a waste collection service is not possible. 

Order your household wheelie bins

If you require a larger or smaller bin than those currently at your property, you can request an alteration to your bin size. 

Orders to alter bins to a different size are subject to a one-off alteration fee of T770 to be paid at the time of ordering. The bin collection service charges on the property rates will also be changed to reflect new bin size.

After submitting the request and paying the service fee, the current bin should be placed outside the property, in the usual bin collection area. It will be collected and replaced with your new bin within two working days. You can continue to use the bin while it is waiting for service, however, please ensure all waste in the bin is bagged and disposal is kept to a minimum.

To request a different size bin:

• Click request button and sign in to MBRC Online Services (Instructions)
• Go to 'Enquiries'
• Find 'Waste - Request for Service' and click 'Start' to begin the process
• One-off fee will apply and payment is required at the time the request is made.

Request different size bin

Additional general waste or recycling bins can be ordered and will be charged to the property rates.

Additional bins will be delivered within two working days to the usual bin collection area. They must be stored in a safe location within the property boundaries as soon as possible following delivery.

To request additional bins:

• Click request button and sign in to MBRC Online Services (Instructions)
• Go to 'Enquiries'
• Find 'Waste - Request for Service' and click 'Start' to begin the process.

Request additional bins

The following requirements apply for kerbside wheelie bin collection:

• There must be sufficient space for servicing of all bins without impacting pedestrian movement along the footpath or driver sight-lines at vehicle crossover points onto a property.
• The bin collection area must be free of obstructions, so the driver of the collection vehicle does not have to get out of the vehicle.
• There is a minimum space of one metre between bins.
• The bin collection area is not within or adjacent to intersections, roundabouts, traffic calming devices and bus stops.
• The bin collection area is not on a driveway or in front of any other property.

Contact Council if waste collection vehicles are required to enter a property to service the bins. A member of Council's waste services team and the waste contractor will need to assess your request.

If you live on a no-through road, cul-de-sac or in a new staged subdivision or multi-residential property, turnaround facilities should be provided for the safe manoeuvring of waste collection vehicles. If reversing is required, vehicles are expected not to reverse more than 10 metres where possible for safety reasons. Residents are requested not to park within or near designated turnaround facilities to ensure clear access.

Events in parks, beaches, shopping precincts and local public spaces put extra demand on Council's public general waste and recycling bins.

As the event organiser, you may need to provide additional bins.

Follow the guidelines below to reduce waste and increase recycling at your event, especially near coastal and waterway locations:

• require stallholders to avoid plastic straws and use alternative beverage containers or paper straws (Council implemented plastic straw free venues and events in 2018)
• require stallholders and vendors to use recyclable or organic biodegradable materials to package take away food or other products
• prevent use of polystyrene, soft plastic bags, wrappers or film
• avoid items that are individually wrapped in plastic bags, including promotional merchandise
• ensure general waste and recycling bins are side by side with general waste bin closest to food vendors
• never place a recycling bin on its own as it will become contaminated
• promote responsible recycling at your event through programs, staff, stallholders and entertainers.

Request bins for your event

• Sign in to MBRC Online Services (Instructions)
• Go to 'Enquiries'
• Find 'Waste - Request for Service' and click 'Start' to begin the process.

Request bins