Damaged, stolen or missed bins

Missed wheelie bins

Waste collection can occur at any time between 6:00 AM and 6:00 PM on your scheduled service day, including public holidays. A bin is not considered 'missed' until after 6:00 PM.  

Even if your bin is usually emptied at the same time each week, there is no guaranteed collection time. Delays happen for several reasons, including road closures, traffic congestion, or mechanical faults. 

To help ensure your bin is not missed, place it out the night before your collection day. 

My bin was on the kerb, why was it missed?

If your bin was on the kerb, but wasn’t emptied, it may be because it was: 

  • overfull 
  • too heavy 
  • contaminated with unaccepted items. 

If this occurs, a sticker will be placed on your bin advising why it has not been accepted for collection. If an item in your bin is listed on the sticker, remove the item from the bin before reporting it as missed. If needed, you can search where to recycle or dispose of the item. 

Reporting a missed bin 

You must report a missed bin within two working days from the day of service. Bins reported outside this timeframe may incur a late collection fee.

If your bin was not emptied, report it to Council by lodging a request or downloading the Snap Send Solve app.  

Report a missed bin

Keep your bin on the kerb until it has been emptied. Council's contractors can't service the bin if it is on private property. 

Your bin will be emptied within 3 business days from the day it was reported. Unless full, you can continue to use the bin while waiting for it to be emptied. 

Stolen or damaged wheelie bins

If your wheelie bin is damaged or stolen, you can report it to Council, who will repair or replace it for free. Reports can be made by the property owner, managing agent or resident. Bins are generally repaired or replaced within 3 working days of being reported.

Report a damaged or stolen bin

Keep your bin on the kerbside until it has been fixed or replaced. Council's contractors can't service the bin if it is on private property.  

Unless full, you can use the bin while it is waiting for repair or replacement. You must ensure all waste in the bin is bagged and disposal is kept to a minimum.

Council’s contractors may use hygienically cleaned second-hand parts, for example, wheels or lids, to repair your bin.

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