Waste collection services

Missed bin collection

Waste collections occur between 6:00 AM and 6:00 PM on the day of service. A service is not considered 'missed' until after 6:00 PM. Collections occur as scheduled on public holidays.

If your bin isn't emptied as scheduled, contact council within 2 working days (from the day of service) of a missed bin. Missed bins reported outside the 2 working day timeframe may incur a late collection fee.

Reasons why your bin may have been missed include:

  • bin overfull
  • maybe too heavy
  • contamination with unaccepted items*.

* A bin sticker will be placed on a bin that has not been accepted for collection. Search for the item listed on the sticker for advice on where can I dispose or recycle?.

Waste collection vehicles may be delayed by road closures or traffic congestion, mechanical fault, etc. Do not rely on a set collection time for your address.

If you believe your bin service has been missed, report the missed collection to council.

Damaged or stolen bins

Council will repair or replace damaged or stolen wheelie bins. The property owner, managing agent or resident may request that broken wheelie bin parts be repaired or a stolen bin replaced.

  1. Contact Council to have your bin repaired or replaced.
  2. Advise if you are the property owner or tenant, plus the size of the wheelie bin or bulk bin.
  3. Put the bin outside the property on the footpath (contractors cannot carry out repairs inside or on private property).
  4. Leave the bin on the footpath until repaired or replaced.
  5. Continue to use the bin while it is waiting for repair.

Bins are generally repaired or replaced within 2 working days of the request following your waste or recycling collection service day.

New bin service

If you have recently finished building your new residential property, check if you have a wheelie bin collection service at your property.

If your property is in the defined waste collection area, you can order household wheelie bins online.

If your property is outside the defined waste collection area(PDF, 9MB), your property waste and recyclables will need to be taken to your local transfer station

Conditions for ordering bins

  • You must be the owner or managing agent of the property.
  • If you are a resident of a multi-residential property, check with your body corporate or site manager for waste servicing arrangements.
  • A pair of general waste and recycling bins will be delivered to the footpath.
  • The bins must be moved inside the property boundary as soon as possible.

Request larger or additional bins

Refer to the fees and charges for the annual cost of the different sized pairs of wheelie bins. 

Bin sizes

Type  Residential  Multi-residential  Multi-residential with Commercial  Commercial 
Waste bin  120 or 240 litre  120 or 240 litre  120 or 240 litre  240 litre 
Recycling bin 240 litre  240 litre   240 litre 240 litre 
Waste bulk bin not available 1100 litre or 
1.5, 3 and 4.5 cubic metres *
1100 litre or
1.5, 3 and 4.5 cubic metres *
Private contractor
Recycling bulk bin not available  1100 litre or
1.5, 3 and 4.5 cubic metres *
1100 litre or
1.5, 3 and 4.5 cubic metres *
Private contractor

* Dependent on a number of conditions. Multi-residential and Multi-residential with commercial will have their bin services determined during Development Application stage.

Alternatively, you can request additional bins or additional services (conditions and fees apply).

Permanent arrangement

To apply for a permanent Council waste collection service, complete one of the below forms. Fees apply.

Temporary arrangement (including extra one-off collections)

Contact Council to request additional bins or services. Fees apply and are payable at time of request. 

Infirmed collection

Council provides bin collection assistance to infirmed residents with significant mobility issues where no other able-bodied person lives at the address and it is safe for the waste collection contractor to do so.

To apply for bin collection assistance, contact Council.

Bins for events

Events in parks, beaches, shopping precincts and local public spaces put extra demand on Council's public general waste and recycling bins.

As the event organiser, you may need to provide additional bins that can be organised by contacting Council.

Follow the guidelines below to reduce waste and increase recycling at your event, especially near coastal and waterway locations:

  • Require stallholders to avoid plastic straws and use alternative beverage containers or paper straws (Council implemented plastic straw free venues and events in 2018).
  • Require stallholders and vendors to use recyclable or organic biodegradable materials to package take away food or other products.
  • Prevent use of polystyrene, soft plastic bags, wrappers or film.
  • Avoid items that are individually wrapped in plastic bags, including promotional merchandise.
  • Ensure general waste and recycling bins are side by side with general waste bin closest to food vendors.
  • Never place a recycling bin on its own as it will become contaminated.
  • Promote responsible recycling at your event through programs, staff, stallholders and entertainers.