Council’s customer service centres will close at 5:00 PM on Friday 22 December 2023. Normal business hours will resume at 8:30 AM on Tuesday 2 January 2024.You can contact Council during the closure by calling (07) 3205 0555.
Learn more about Council's holiday closure
Master Locksmiths Access Keys (MLAK) are universal locks and keys for people living with disability. They provide 24/7 access to accessible public facilities, such as:
Keys are only provided to people with disability or who have written authority from:
Keys are available through the Master Locksmiths Association. You will need to complete the MLAK order form and pay the relevant fee. For more information contact the Master Locksmiths Association by:
A loan key can be collected from one of our Service Centres between 8:30 AM to 5:00 PM Monday to Friday (closed public holidays). Loan keys must be returned by 5:00 PM on the same day or the next business day.
To obtain a loan key, photo identification must be presented at the time of collection.
Keys can be used to access the following facilities: