Bulky household and vegetation collection service

Council’s bulky waste collection service is a paid service that helps residents remove large items from their home that do not fit into a standard wheelie bin and recovers salvageable materials such as old appliances, metal and bundled garden organics on request.

Book a collection

Step 1.Check your eligibility

If you have domestic household waste and receive a council waste service, you are eligible for this service.

Step 2.Ensure your items are acceptable

Council offers two types of collections for residents to dispose of up to 5 cubic metres of accepted waste:

  • bulky household items
  • bundled garden vegetation.

Confirm your items meet the accepted bulky household and garden vegetation guidelines.

Step 3.Calculate volume

Use the online calculator to work out the collection volume. 

Step 4.Request a collection

  • Sign in to MBRC Online Services (Instructions)
  • Go to 'Enquiries'
  • Find 'Waste - Request for Service' and click 'Start' to begin the process
  • You will automatically be assigned the next available pick-up for your area. 

Request a collection

Step 5.Prepare your items for collection

Refer to the collection guidelines

  • Neatly place the items on the kerb outside your property.
  • Council will not accept your collection if it exceeds the quantity booked and paid for. 
  • All items must be safely handled by 2 people.
  • Loose items must be tied and boxed.

  • Items should not exceed 45 kilograms or 1.5 metres in length, however accepted items (fridges, freezers and air-conditioners) that exceed these restrictions may still be collected if they can be safely and reasonably handled by our operators and placed in the collection vehicles.

Note that any non-compliance with Council's acceptance criteria and safety conditions or the pile of material is larger than the quantity booked and paid for, may result in some or all of the material not being collected.

The cost of the Bulky household and vegetation collection is not included in annual waste management utility charges and is paid at the time of booking.

Size Type Charge 
1.0 - 2.0 m3 Household 179177
1.0 - 2.0 m3 Garden vegetation 179172
3.0 m3 Household 179176
3.0 m3 Garden vegetation  179173
4.0 m3 Household 179178
4.0 m3 Garden vegetation 179174
5.0 m3 Household 179179
5.0 m3 Garden vegetation  179175

What we accept for collection

The following items are accepted in this service:

  • furniture
  • mattresses
  • appliances
  • water heaters
  • fridges, freezers and air-conditioners
  • televisions and computers
  • baby items and toys
  • garden tools and equipment
  • sporting goods and camping equipment
  • clothing and shoes
  • rugs and carpet (rolled and tied in manageable bundles)
  • tyres (maximum of 4 car tyres per year).

Please ensure small items are wrapped, bagged or boxed.

We don't accept for collection

The following items are not accepted in this service and will not be removed from the kerbside:

  • glass or mirrors including glass panes from windows, table tops, furniture with glass doors or any item containing sheet glass
  • hazardous wastes such as paints, asbestos sheeting, chemicals, unwanted medicines and liquids
  • car parts
  • commercial waste
  • building materials including bricks, tiles, Gyprock, concrete, etc.
  • fencing
  • composite compressed boards including: fibro of any kind (new or old), asbestos sheeting, fibre cement sheeting, fibre reinforced cement product, Blue Board, Hardiplank or any compressed fibre sheeting.
  • food scraps and household garbage
  • garden waste - including vegetation, soil, rocks, etc.
  • material which cannot be reasonably removed by two people
  • Items should not exceed 45 kilograms or 1.5 metres in length, however accepted items (fridges, freezers and air-conditioners) that exceed these restrictions may still be collected if they can be safely and reasonably handled by our operators and placed in the collection vehicles.

IMPORTANT NOTE ABOUT ASBESTOS AND FIBRO PRODUCTS

  1. Composite compressed boards (as described below) are NOT permitted to be placed in your bulk kerbside collection. If any of these items are detected Cleanaway will be unable to collect any of your waste.
  2. Non-conforming products include: fibro of any kind (new or old), asbestos sheeting, fibre cement sheeting, fibre reinforced cement product, Blue Board, Hardiplank or any compressed fibre sheeting.
  3. Cleanaway on behalf of Council further reserves the right to refuse to collect loads containing this material or any material resembling these types of products due to the risk they may contain asbestos fibres.

What happens to my bulky household item?

Where practical waste collection vehicles collecting bulky household items, bundled garden vegetation and reusable / clean recyclable items will travel together to ensure as much material is recovered for further processing at the Resource Recovery Area or resale at the Treasure Markets at Council’s major waste management facilities prior to disposal of residual waste in landfill. If your items are still good quality, consider donating them to a charity, selling them online or having a garage sale prior to placing them out for collection.

What we accept for collection

The following items are accepted in this service:

  • tree branches
  • garden vegetation
  • stumps and logs (must not exceed 30 cm in diameter)
  • untreated timber (untreated, not painted, no nails).

Garden vegetation must be tied in manageable bundles with natural twine.

We don't accept for collection

The following items are not accepted in this service and will not be removed from the kerbside:

  • dirt
  • soil
  • rocks
  • food waste
  • items which are not garden vegetation
  • stumps or logs which exceed 30 cm in diameter
  • material which cannot be reasonably removed by two people
  • Items should not exceed 45 kilograms or 1.5 metres in length, however accepted items (fridges, freezers and air-conditioners) that exceed these restrictions may still be collected if they can be safely and reasonably handled by our operators and placed in the collection vehicles. 

What happens to my garden vegetation?

Cleanaway delivers the material to Council’s green waste processing area for shredding and composting. Council offers shredded green waste/mulch for residents and commercial landscaping reuse.

How to present your bulky waste and garden vegetation for collection:

  • book your bulky waste collection before placing your items out for collection
  • ensure your items are placed on the kerb the night before your booked collection date
  • items must not be placed out for collection more than a day before your collection date - fines may apply
  • place items on the kerb in front of your own property at your normal bin collection point
  • items must be placed out neatly to ensure our staff can safely access and handle your items
  • items must not obstruct footpaths, walkways or disrupt pedestrian travel
  • ensure all items are listed in our acceptance criteria prior to placing out for collection - unaccepted items will not collected and it will be your responsibility to remove any non-conforming items presented for collection
  • separate your bulky household items and bundled garden vegetation as they are collected and processed differently
  • items should not exceed 45 kilograms or 1.5 metres in length, however accepted items (fridges, freezers and air-conditioners) that exceed these restrictions may still be collected if they can be safely and reasonably handled by our operators and placed in the collection vehicles
  • items should be light enough to be safely and reasonably handled by two people
  • stumps and logs must not exceed 30cm in diameter
  • vegetation should be tied in manageable bundles with natural twine
  • small items should be tied, wrapped, bagged or boxed.

Residents are responsible for the temporary storage of the material on the kerb until it is collected, so please ensure that you prepare the material to prevent it from becoming windblown, an illegal dump, litter or a hazard.

If the resident lives in a multi-unit dwelling, a bulky waste collection may be arranged for an individual premises or the entire complex.

Ask your property manager/ body corporate to contact Council to make a booking.

The managing body will then be responsible for notifying all residents within the complex of their scheduled collection date, conditions and disposal limits.

Department of Housing may provide a bulky waste collection to eligible tenants and community housing complexes on arrangement with Council.

Combined collections are provided to dwellings within a complex on the same day.

Residents should contact their liaison officer at the Department of Housing to organise a collection. 

Council’s bulky waste collection service is not available to commercial and industrial customers.

Contact your preferred waste collection provider to organise a commercial skip / bin collection.

Requests for a refund of fees paid are assessed on a case by case basis.

Requests need to be in writing and must include:

  • receipt number or copy of the receipt issued by Council’s Customer Service Centre
  • an explanation of the situation including reasons why a refund may be due. 
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