Need help after the floods? Find out about our rates and financial relief package.
Need help cleaning up after the floods? Find out about flood waste disposal.
Council’s bulky waste collection service is a paid service that helps residents remove large items from their home that do not fit into a standard wheelie bin and recovers salvageable materials such as old appliances, metal and bundled garden organics on request.
If you have domestic household waste and receive a council waste service, you are eligible for this service.
Council offers two types of collections for residents to dispose of up to 5 cubic metres of accepted waste:
Confirm your items meet the accepted bulky household and garden vegetation guidelines.
Use the online calculator to work out the collection volume.
Request a collection
Refer to the collection guidelines
Items should not exceed 45 kilograms or 1.5 metres in length, however accepted items (fridges, freezers and air-conditioners) that exceed these restrictions may still be collected if they can be safely and reasonably handled by our operators and placed in the collection vehicles.
Note that any non-compliance with Council's acceptance criteria and safety conditions or the pile of material is larger than the quantity booked and paid for, may result in some or all of the material not being collected.
The cost of the Bulky household and vegetation collection is not included in annual waste management utility charges and is paid at the time of booking.
The following items are accepted in this service:
Please ensure small items are wrapped, bagged or boxed.
The following items are not accepted in this service and will not be removed from the kerbside:
IMPORTANT NOTE ABOUT ASBESTOS AND FIBRO PRODUCTS
Where practical waste collection vehicles collecting bulky household items, bundled garden vegetation and reusable / clean recyclable items will travel together to ensure as much material is recovered for further processing at the Resource Recovery Area or resale at the Treasure Markets at Council’s major waste management facilities prior to disposal of residual waste in landfill. If your items are still good quality, consider donating them to a charity, selling them online or having a garage sale prior to placing them out for collection.
Garden vegetation must be tied in manageable bundles with natural twine.
Cleanaway delivers the material to Council’s green waste processing area for shredding and composting. Council offers shredded green waste/mulch for residents and commercial landscaping reuse.
How to present your bulky waste and garden vegetation for collection:
Residents are responsible for the temporary storage of the material on the kerb until it is collected, so please ensure that you prepare the material to prevent it from becoming windblown, an illegal dump, litter or a hazard.
If the resident lives in a multi-unit dwelling, a bulky waste collection may be arranged for an individual premises or the entire complex.
Ask your property manager/ body corporate to contact Council to make a booking.
The managing body will then be responsible for notifying all residents within the complex of their scheduled collection date, conditions and disposal limits.
Department of Housing may provide a bulky waste collection to eligible tenants and community housing complexes on arrangement with Council.
Combined collections are provided to dwellings within a complex on the same day.
Residents should contact their liaison officer at the Department of Housing to organise a collection.
Council’s bulky waste collection service is not available to commercial and industrial customers.
Contact your preferred waste collection provider to organise a commercial skip / bin collection.
Requests for a refund of fees paid are assessed on a case by case basis.
Requests need to be in writing and must include: