LibrarieseLibrary support request

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Looked at eHelp, tried restarting your device and still need assistance using the eLibrary? Submit a support request form.

Trouble signing in? Retrieve your password/PIN .

(Required fields) indicates required fields

Personal details

Local library

Support issue details

Library card number

Item title


If you selected eBook or eAudiobook please specify the file type

e.g.OverDrive Read,EPUB,Open EPUB,PDF,Open PDF,MP3 or WMA

What type of device(s) are you using?

If you selected other, please advise

Device brand and model

e.g. Apple iPad 2

What type of software are you using with the eLibrary and your device?

If you selected other, please advise

What operating system are you using?

If you selected other, please advise

What browser are you using?

If you selected other, please advise

Please describe the eLibrary issue you've encountered, including details of any error messages.

Privacy statement
Moreton Bay Regional Council is collecting your personal information for the purposes of supporting your enquiry. The collection of this information is authorised under the Local Government Act 2009. Some of the information may be provided to OverDrive or Bolinda, our eLibrary Service Providers for the purpose of facilitating the resolution of your issue if necessary. Your information will not be given to any other person or agency unless you have given us permission or we are required to by law. For more information, see Council's Information Privacy Plan.

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