Moreton Bay Regional Council is committed to providing residents with open and transparent access to information about council’s services, activities and business operations.
What is Right to Information and Information Privacy Access?
The Right to Information Act 2009 [PDF 885KB] (RTI Act) gives you the right to access information contained in documents held by Council. The RTI Act promotes the release of information by Council unless this information is exempt or its release would be contrary to the public interest.
The Information Privacy Act 2009 [PDF 1MB] (IP Act) governs how Council manages your personal information and how you can access and amend your personal information held by Council.
How do I access information held by
There are a number of ways in which you can access information
held by Council, as follows:
- You may search for information published in Council's
Publication Scheme and on
Council's website (including PD Online);
- You may perform searches for the conveyance of a property including:
- a property search;
- a name and address search;
- a building and plumbing search;
- a planning and development certificate search;
- a flood level information search; and
- a health licensed premises search.
- If you are a party to civil legal proceedings and the
information is relevant to an issue in the proceedings, you may
request information under section 134A of the Evidence Act
- If the information you are seeking is not available via one of
these avenues, you may request access to the information under the
RTI Act or IP Act.
How do I make an application under the RTI Act or the IP
To make an application under the RTI Act, you are required
- complete the application form;
- pay the application fee set by the RTI Act (currently $46.40);
- provide identification if any of the information you are
seeking contains your personal information.
To make an application under the IP Act, you are required
You must provide sufficient detail in your application to enable
identification of the information requested. If you require
assistance, you are encouraged to contact the RTI and IP unit at
You can lodge an application:
How long will it take to process the
Under the RTI Act and IP Act, Council has up to 25 business
days to process an application. However, additional time is
provided if Council needs to consult any third parties regarding
the release of the information. Council may also request an
extension of time due to the complexity and scale of your
What are the costs involved?
Applications under the RTI Act
An application fee of $46.40 is payable and you may also need to
pay processing charges and access charges.
A processing charge is a cost based on the time it takes Council
to process your application. Processing charges are payable
if it takes Council more than five hours to process your
application. In this event, a charges estimate notice will be
provided to you, which will:
- inform you of the estimated amount of the processing charge;
- include a schedule of documents that will detail the documents
that Council expects to locate for your application.
The charges estimate notice will give you the opportunity
- agree to the charges and continue with your application;
- amend your application to exclude certain information contained
in the schedule of documents to reduce the charge;
- withdraw your application; or
- elect to review the decision to impose a processing charge (the
amount of the charge is not reviewable)
Please note that additional access charges will apply if you
request a photocopy of the documents released to you. No access
charges apply if you request for the documents to be released to
you via email or on CD or DVD.
Processing and access charges are set by the State Government.
The processing charge is $7.20 per 15 minutes spent processing your
application. Access charges relating to the photocopying of
documents is 25c per page.
Applications under the IP Act
There are no processing charges payable for an application made
under the IP Act. Access charges will apply if you request a
photocopy of the documents released to you. No access charges apply
if you request for the documents to be released to you via email or
on CD or DVD.
Access charges are set by the State Government. Access charges
relating to the photocopying of documents is 25c per page.
Will I receive the documents that I apply
The documents located by Council in response to your application
need to be assessed against the RTI Act or the IP Act to determine
whether they can be released to you. Some information in the
documents located may contain information which cannot be released
- the information is exempt information (for example, legal
- on balance, it would be contrary to the public interest to
release the information (for example, information that contains
personal information or commercially sensitive information).
If there is some information in a document that cannot be
released, this information may be removed electronically from the
version provided to you. You will be advised of the reasons
why the information has been removed.
Council publishes a wide range of information that is available
on Council's Publication Scheme at no charge. This information can
also be viewed or obtained at one of Council's Customer Service
Council welcomes any comments you have in relation to the
Council is committed to protecting your right to privacy and
protecting the personal information that it collects, uses and
stores in accordance with the Information Privacy Principles set
out in the IP Act.
Council has adopted an Information Privacy Plan which details
how personal information is managed within Council and in
accordance with the IP Act.
If you believe that Council has not dealt with your personal
information in accordance with the Information Privacy Principles,
you may make a complaint to Council, in one of the following
If you have any questions about right to information or
information privacy, please email firstname.lastname@example.org or phone (07) 3480 6713.
More information about the RTI Act and the IP Act is available on
the website of the Office of the Information Commissioner at www.oic.qld.gov.au or
the Queensland Government's Right to Information website at www.rti.qld.gov.au.