Help

If you are looking for information about library programs or other services, try searching What's On or Council's website.


I have forgotten my PIN/password

Reset your password online if you have an email address associated with your account.

Please contact us if you do not have an email address associated with your account 

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I don't know when my items are due back

Sign in to the library catalogue to see a summary of items on your card and when they are due for return.

If you have selected to receive your notices via email, you will receive a reminder 3 days before an item is due.

A reminder notice will also be sent when items are 7 days overdue and a lost notice issued when items are 28 days overdue.

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My items are overdue

Items up to 12 days overdue can be renewed on the website by signing in to your account

If you cannot return your items, contact any of our libraries

An overdue fee is applied to each item when they are more than 14 days overdue.

Replacement costs are applied to items more than 28 days overdue.

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I've lost my library card

Contact any of our libraries as soon as possible so that no-one else can use your card.

Bring ID to your local library to receive a replacement card;  fees may apply.

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 I've lost an item

Contact any of our libraries.

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I want to change my details

You can view and update your personal details, such as current address and contact information, online.

  1. Sign in and go to the Personal Details on the side menu.
  2. Make any changes to reflect current, preferred information.
  3. Remember to enter your current password into the current password section to enable your changes to be saved.
  4. Click Save.

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I want to renew my items

You may renew your loans online, unless:

  • The item is reserved.
  • The item has been renewed before.
  • The item is more than 12 days overdue.
  • Your card has expired or is otherwise blocked.

To renew your loans:

  1. Sign in and click the loans and renewals tile.
  2. Renew individual loans by ticking the box beside each item, click the options button at the top and then click renew selections. 
  3. To renew all loans, click renew all.

Note: the new due date for each loan. If an item does not renew, please return it or contact us.

If you have family accounts linked to your account, go back to the dashboard and click the current loans tile under the family account dashboard to renew any loans for family members. 

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I need help with digital eBooks, Audiobooks, streaming video and magazines

Need more eLibrary help? Lodge an eLibrary support request or contact your nearest library.

If you have any other questions on any topic, we will do our best to find the answer for you. Use the contact us form or contact any of our library locations.

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I want to place an inter-library loan or article request

Items not held in our collection may be available on request from libraries outside the Moreton Bay region. Loan periods, fees and renewal conditions vary. You will be notified when your item is ready to be picked up. Inter-library loan items are held for collection for 7 days only.

If your item is unavailable we will contact you within 7 days.

We are unable to obtain the following as Inter-library loans:

  • material held by Moreton Bay Region Libraries
  • material published within the past two years
  • reference resources
  • local history resources
  • music CDs
  • DVDs (exception: older non-fiction DVDs)
  • entire magazines (we can request articles)

Requests may be placed for copies of magazine and journal articles as well as chapters from reference and local history materials within copyright regulations.

To place an Inter-library loan request:

  1. Go to request form an item.
  2. If prompted, sign in using your library card number and PIN.
  3. Enter as much information as you can about the item you require, including title of the item, journal title and page numbers for articles.
  4. Click Place Request
  5. Click Continue.

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I want to suggest a title to be added to Moreton Bay Region Libraries

If you can’t find the item you are looking for in our catalogue and you think it would be useful for the Library to own a copy, you can suggest a purchase

Whilst we value suggestions, we do not purchase every item suggested, the Library service will consider items for purchase that:

  • are available for purchase from our Library suppliers
  • are suitable for a public library
  • have been published in the last 3 years
  • are DVD and CD titles that have been released for sale in Australia

Items suggested outside these guidelines may be considered for Inter-library loan.

To suggest an item for purchase:

  1. From the catalogue homepage, select request an item from the my account menu.
  2. If prompted, Sign in using your library card number and PIN or password.
  3. Enter as much information as you can about the item.
  4. Click Place Request.
  5. Click Continue to proceed with your request.

If purchased, the item will be reserved for you and reservation fees will be applied. We will notify you when the item is ready to be picked up. You can track or cancel your request by signing in to My Account.

If not purchased, we will contact you within 7 days.

You may be interested to set up an Alert profile and receive email notification when new titles of interest are added to our catalogue. Reservations can be easily made from the email notification. An Alert profile can be created in your Library account.

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I want to check on my inter-library loan or suggestion to purchase

To view a request:

  1. Sign in and select the requests tile and you will see a list of requested items.

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I want to reserve an item

You can reserve items that are currently out on loan or available at another Moreton Bay Region library. As you browse through the records retrieved by your search, you can place a reservation for individual titles or for a set of titles from the catalogue search results page:

  1. Search for the item, series or author you are looking for.
  2. Tick the box in the orange bar above the item images you want to reserve, then click the Options menu at the top of the search results list and select Reserve Selections. Or reserve individual items by clicking on the hamburger menu to the right of the item, then select Place Reservation. 
  3. If prompted to Sign in, enter your library card number and password or PIN.
  4. Select your preferred Pickup Location.
  5. Setting a "Suspend until" date for your reservation will keep you progressing in the item reservation queue but not complete your reservation request until after the date selected. 
  6. Click Place Reservation.
  7. Click Continue to accept the reservation fee and complete your reservation.

You will be notified when your item is ready to be picked up. Reservations are held for collection for 14 days, excluding inter-library loans which are 7 days.

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I want to reserve a magazine

You can reserve items that are currently out on loan or available at another Moreton Bay region library. To search for and reserve magazines:

  1. Enter the magazine title in the search box.
  2. Select Magazines from the Collections drop-down menu and click Search.
  3. Click on the hamburger menu next to the item you want to reserve.
  4. Click on browse issues.
  5. Click the issue that you want from the issues displayed.
  6. Click Place Reservation.
  7. If prompted to Sign in, enter your library card number and password or PIN.
  8. Select your preferred Pickup Location.
  9. Select an expiry period if desired. Your reservation will be automatically cancelled if not completed by this date.
  10. Click Place Reservation.
  11. Click Continue to accept the reservation fee and complete your reservation.

You will be notified when your item is ready to be picked up. Reservations are held for collection for 14 days

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I want to change my reservation

You can change the pickup location and suspend your reservation

  1. Sign in and go to my account dashboard.
  2. Click the pending reservations tile.
  3. Tick the box next to any reservations you wish to edit, then click the Options menu at the top of the search results list and select Edit selections. Or edit individual items by clicking on the hamburger menu to the right of the item, then select Edit Reservation.  
  4. Adjust the pickup location or add a suspension date, if required.
    • Setting a "Suspend until" date for your reservation will keep you progressing in the item reservation queue but not complete your reservation request until after the date selected.

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Cancel reservations

You can cancel your current reservations, bookings or requests if they are no longer required.

  1. Sign in to and go to my account dashboard.
  2. Click the pending reservations tile.
  3. Tick the box next to any items you wish to edit, then click the Options menu at the top of the search results list and select Cancel Selections or Cancel all. Or cancel individual items by clicking on the hamburger menu to the right of the item, then select Cancel Reservation.

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I can't find the title I'm looking for

If you can't find what you're looking for, the library will try to help by searching for books and other materials from libraries outside the Moreton Bay region or by adding items to our libraries' collection.

Books and other items may be suggested for purchase.  Items, or copies of articles, from other libraries in Australia may be requested on Inter-library loan.

Whilst we value suggestions, we do not purchase every item suggested, the Library service will consider items for purchase that:

  • Are available for purchase from our Library suppliers
  • Are suitable for a public library
  • Have been published in the last 3 years
  • Are DVD and CD titles that have been released for sale in Australia
  • Items suggested outside these guidelines may be considered for Inter-library loan.

Request an item

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I want to be notified when new items are added to the library collection (alert profile)

Setting up an alert profile means you will get an email notification when our libraries add a new title by your favourite author, or on a topic of interest, or even something new in your favourite collection like DVDs or talking books. From the alert email, you can easily and quickly reserve items. To use alert profiles you must have an email address included in your membership details.

To add a new alert profile:

  1. Sign in and select new alert profile from the side menu.
  2. Enter your preferences.
  3. Multiple collections/materials/locations can be selected using the Ctrl key, - or by clicking multiple options on mobile devices.
  4. Click search to test your search. Return to your profile by clicking the search form option in the orange breadcrumbs area. 
  5. Select an alert frequency and an expiry date (optional).
  6. Name your profile.
  7. Click Save.

You can edit and delete your profiles by clicking on account history in the side menu. Under my account history, select alert profiles, then click the linked name of the alert profile you wish to edit or delete. Update or delete as required. 

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