Healthy and Active MoretonAdventure - Frequently asked questions

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Questions



Who is eligible to participate in the Adventure program?

The Adventure program has activities suitable for adults and families. Activities listed as ‘Adult’ require all participants to be over the age of 18 years. Activities listed as ‘Family’ require a minimum of two bookings (one adult and one child), participants will not be confirmed without the active participation of a parent/carer in the activity. Age restrictions for ‘Family’ activities will be noted in the activity information.

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Do I need to make a booking?

Yes, all Adventure activities require a booking unless otherwise stated. Bookings can be made online via the Adventure webpage or by phoning council on (07) 5433 2052.

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How many activities can I book?

Participants can book into as many activities as they like for up to six people. Please choose carefully and DO NOT OVERCOMMIT yourself. Remember that you have to pay up front for all activity bookings and no refunds will be granted once payment has been made. Activities listed as ‘Family’ require a minimum of two bookings (one adult and one child).

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Can I make a booking if I don't have an email address?

Yes, if you don't have an email address you will need to make a booking over the phone (07) 5433 2052 or visit a Council Customer Service Centre at Caboolture, Redcliffe or Strathpine. A confirmation will be mailed to you, or printed at the Customer Service Centre.

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Can I make a booking if I don't have a credit/debit card?

Yes, to make a booking without a credit/debit card you will need to visit a Council Customer Service Centre at Caboolture, Redcliffe and Strathpine. Cash, EFTPOS and credit are all accepted.

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What do I do if I don't have a printer to print my confirmation email/ticket?

Contact (07) 5433 2052 to have your ticket and information printed and mailed to you.

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Do I need to bring my confirmation ticket?

Yes, please bring your confirmation ticket with you to the activity.

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What is the waiting list?

If an activity is fully booked participants have the option to be added to the waiting list. Waiting list participants will be contacted in the event places within their chosen activity/s become available. There is no set time when waiting list participants will be contact prior to an activity. To be added to the waiting list complete the online form.

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Can I cancel my bookings and do I get a refund?

Please choose carefully. No refunds are permitted once payment has been made. Council accepts no liability for a person's failure to attend an event for any reason.

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Can I transfer my booking in an activity to someone else if I can no longer attend?

Yes, activity tickets can be transferred to another person to attend.

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What do I do if I have lost my ticket?

Contact (07) 5433 2052 to have your ticket and information resent to you.

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What do I need to bring?

For all outdoor activities please wear a hat, sunscreen, enclosed footwear, and bring a water bottle. All other requirements are listed in the online activity timetable under 'more information'.

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Does the parent or carer have to participate in Family activities?

Yes, Family activities are designed for the active participation of both children and their parent or carer. Bookings will not be accepted without the active participation of a parent or carer.

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What are the terms and conditions of participation?

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