Queensland ombudsman

The Ombudsman investigates complaints about the actions and decisions of Queensland's state and local government agencies or their staff that may be made for the following reasons:

  • Improper purpose
  • Irrelevant grounds
  • Illegal or contrary to law
  • Unreasonable
  • Unjust
  • Improperly discriminatory
  • Based on a mistake of law or fact
  • Made without giving reasons
  • Wrong

It is an independent complaints investigation agency, whose role is to make sure that public agencies act fairly and make the right decisions for Queenslanders.

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