Rates payment plan

If you are experiencing financial hardship you can enter a payment plan with Council to pay off your rates.

As part of a range of assistance measures to support the community through the COVID-19 pandemic, Council has resolved that interest will not be charged on overdue rates and charges for the period 1 April 2020 to 31 March 2021.

Enter payment plan

Step 1.Help if you are experiencing financial hardship

Set up a payment plan to pay off your rates.

Step 2.Enter a payment plan

You must tell us:

  • your property address and contact details.
  • how often you will make payments and the amount you are able to pay
  • or, if you are unable to pay.

Enter payment plan

Step 3.Next steps

Payment plan requests will be processed and applied to your property. During the term of the payment plan you will not receive any reminder or final notices, however, you will continue to receive your rate notice each quarter.

Note: If you have a direct debit arrangement in place this will be automatically cancelled when you set up your payment plan and you will need to use Council’s other payment options listed on your rates notice to make future payments.

Frequently asked questions


Our property has more than one owner, do we all apply?

Only one payment plan is required per property and can be set up by any of the owners.

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My property is owned by a business or trust, can I set up a payment plan?

Yes, a payment plan can be set up for a business by a person with authority to act on its behalf.

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Do I need to apply again next quarter?

No, once your payment plan is set up it remains in place until 31 March 2020.

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Does interest still accrue past due date?

No, as part of a range of assistance measures to support the community through the COVID-19 pandemic, Council has resolved that interest will not be charged on overdue rates and charges for the period 1 April 2020 to 31 March 2021.

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Can I set up a payment plan on my rental or commercial property?

Payment plans can be set up on any rateable property in the Moreton Bay Region including secondary dwellings and commercial properties.

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I have a pension card, can I still enter a payment plan?

Pensioners can enter into a payment plan and may be eligible for may be eligible for Pensioner Rebates.

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I am now able to pay my rates in full, do I need to cancel my payment plan?

If you want to cancel your payment plan, contact Council.

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When will my payment plan expire?

Your payment plan will expire on the 31 March 2021, unless terminated by you or Council prior to this date.  If Council terminates your payment plan for any reason we will notify you of this decision.

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What happens when my payment plan expires?

If you are still experiencing hardship after 31 March 2021, you should contact Council to discuss your situation and make further arrangements in relation to the payment of the outstanding balance.

Council is conscious of the ongoing hardship that is being caused by the COVID-19 pandemic and is committed to assisting ratepayers through this difficult time.

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What happens if I already have a direct debit arrangement in place and enter into a payment plan?

By entering into this payment plan, your existing direct debit arrangement will be automatically cancelled. Council will notify you of this change via the email address that you use on the payment plan application form.

You will be required to make your payments via councils other payment channels i.e. BPAY, Pay by Phone, Australia Post and online via the payment portal on Council’s web page.

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