eServices for Private Certifiers
Any Private Certifier who does business in the region can register for eServices 
to lodge documents and information online via eServices Applications and Customer Requests. Select the links below to start a new submission:
Applications
Lodgement:
Applications for Approval:
Certification information (via Customer Requests)
Searches
Managing documents for electronic submission
The electronic documents required are the same as for a hard copy submission e.g. IDAS forms, site plans etc.
Each upload has two fields. One to attach your file and another to type a description identifying the contents of the attachment e.g. Decision Notice, IDAS form, Report.
Each file uploaded must be named uniquely. A naming convention can be helpful in giving consistency to naming your documents and suggest that you name the documents with an acronym for your organisation, organisation file reference and/or property location and document type separated by underscores (eg the plans for Moreton Bay Regional Council’s file number 123 for 220 Gympie Road could be MBRC123_220Gympie_plans.pdf).
| Special characters |
Make sure the name of the document only contains numbers and letters. File names must not contain special characters such as & # * ? " < > / \ - . Spaces are not recommended in most file systems. |
| File Types |
We recommend lodging PDF documents, however eServices will accept .bmp, .doc, .docx, .gif, .jpeg, .jpg, .mdi, .pdf, .png, .ppt, .rtf, .tif, .tiff, .txt, .xls & .xlsx file types. |
| File Size |
When saving/scanning your documents as electronic files please consider the file size. By reducing the file size of these files you will save time uploading and potential for errors. If possible, compress your electronic files to a smaller size.
To reduce the file size when scanning:
- Change the resolution – for eServices we recommend 200-400 pixels (ppi).
- Change the colour – black and white copies of forms, letters & documents are acceptable.
An error may occur when trying to upload a large document. Your submission will be saved to the end of the last completed page. To open and continue with the application if an error does occur, follow the instructions in the “Continuing a saved submission” section.
|
Please do not send hard copies to Council.
Saving incomplete submissions
When you move to a new page via the next button, the previous page will be saved. If you navigate away from the submission you can come back to it later to continue the form. Any information entered on a page that has not been saved, by navigating to the next page, will be lost.
Continuing a saved submission
- Log into eServices
- For Applications:
From the eServices Toolbar select Application then Edit application. All incomplete applications will be shown.
or
For Certification Information (Customer Service):
From the eServices Toolbar select Customer Service then Edit customer request. All incomplete Information Submissions (Customer Service) will be shown.
Follow the on screen instructions to edit or delete any incomplete submissions.
Cancelling incomplete submissions
If you decide you do not wish to continue with a submission, click on the exit button (
) within the eServices page. This will delete all work within that submission.
Submission confirmation
Successful submissions will be presented with an online screen showing the Online Reference. The Online reference is made up of a prefix and the id e.g. EAP-1234.
All submissions via eServices will receive a confirmation sent to the registered email address from ePathway@moretonbay.qld.gov.au . If you have not received an email confirmation within 15 minutes of submission please contact Council (you may need to allow emails from this address through your Spam Filter).
Payments and receipts
eServices accept Mastercard & Visa at time of submission. All payments made via eServices are defaulted to receive an email receipt from mbrc.pathway@moretonbay.qld.gov.au. Users have the option to deselect the email receipt during the application.
The receipt contains the online reference at the top left of the receipt.
If you have not received an email receipt within 15 minutes of submission (you may need to allow emails from this address through your Spam Filter), please contact Council.
Hard copy receipts will not be issued.
Check the fee before you lodge online
- Log into eServices
- From the eServices Toolbar select Application then Application Fee Enquiry. Follow the on screen instructions to select an application type and enter the details required to calculate the fee.
Check the status of previous applications and Information Submissions
- Log into eServices
- For Applications:
From the eServices Toolbar select Application then Application Enquiry. Follow the on screen instructions to search for previous submissions.
or
For Information Submissions (Customer Service)
From the eServices Toolbar select Customer Service then Customer Request Enquiry.
Follow the on screen instructions to search for previous submissions.
Status update emails for applications
Building related Private Certification applications will receive status update emails as the application is progressed. This status email includes the application id, formatted number (council application number) and status.
Timing out
eServices will time out after a period of no use. If this happens a red screen will be displayed. Please follow the on screen instructions or refer to the Continuing a Saved Submission instructions above if you were in the middle of a submission.
Additional help / hints are available via the help link on the toolbar in eServices
Help manuals
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Software requirementsSome documents linked from this page may require additional software.
More information and resources